NUEWAVE’s Smart CRM is the command center for all your customer communication. From the “Conversations” tab, you can view and respond to incoming texts, emails, Facebook messages, Google My Business chats, and even Instagram DMs — all from one place. Each contact has a timeline that shows your full interaction history, so you can quickly review past messages, calls, or bookings before replying. You can filter conversations by status, assigned team member, or communication channel, making it easy to stay organized. When replying, simply select the message and type your response — or choose from your saved templates for faster replies. You can also send attachments, calendar links, payment requests, or trigger automations directly from the conversation window. Assign leads to team members, update contact details, and add internal notes so your whole team stays in sync. Whether you're handling sales, support, or marketing outreach, Smart CRM gives you a real-time, centralized view of every conversation that matters — and the tools to take action instantly.