With NUEWAVE’s Google Chat integration, you can connect your Google Business Profile directly to your Smart CRM, allowing leads and customers to message your business straight from Google Search or Google Maps — and you can reply instantly, right from your dashboard. When someone clicks “Message” on your Google listing, the conversation shows up automatically inside your Conversations tab, just like a text or email. You can respond in real-time, assign the lead to a team member, or trigger an automated follow-up using workflows. Every message is logged under the contact profile so you never lose context. This feature turns casual search traffic into real-time conversations — and real opportunities — without needing to monitor another inbox. It’s a simple, powerful way to capture leads from the moment they find you on Google, and manage the entire conversation without ever leaving NUEWAVE.