With NUEWAVE’s FB & IG integration, you can manage all your Facebook and Instagram messages in one place — no more hopping between social media apps. Once your business pages are connected, incoming DMs from both platforms will appear inside your Smart CRM under the Conversations tab. You can respond to messages in real-time, assign them to team members, or even trigger automated replies using workflows. Whether it’s a customer asking about a product, a new lead coming from a boosted post, or someone replying to a story — it all funnels into one unified inbox. You’ll also be able to track message history, use templates for quick replies, and keep every social interaction tied to a contact’s profile. This means your sales and support teams can manage Instagram and Facebook inquiries just like texts and emails — organized, fast, and fully trackable. Social media just became your most powerful lead channel — and you never have to leave NUEWAVE to handle it.